I’m so embarrassed. I should know better. But even beauty bloggers can be taken in by the siren song of a deal and the words, “Shark Tank”!
On New Year’s Day, I was coming down with a bad cold and bronchitis and instead of going to my friend’s New Year’s Day open house, I was on Facebook wasting time. An ad popped up in my feed that caught my attention. I wish I had the actual ad because I wish I could show it to you. The ad was for Revived Youth Renewal Cream, and the ad on Facebook made it look like Renewal Cream was a successful new product that was featured on Shark Tank. I’ve watched Shark Tank a few times, and they definitely have some intriguing products on there. The ad offered a “free product trial”. I thought at $0, it might be worth trying.
Now, I never fall for this stuff, but that day I did. Why didn’t I at least try googling it? The words “Shark Tank” and “free trial” clouded my judgement. Or maybe it was my fever, lol.
This is what the Revived Youth website looks like (although there appear to be several that incorporate this material into larger websites, and some of them were clearly not written by English speakers).
I clicked on the Facebook ad, and then I clicked on “free trial”, thinking I could bail at any time. The offer was supposed to be for a free jar (I assumed it would be a deluxe sample) of Renewal Cream, and I added it to my cart. The shipping cost was supposed to be $1.99, so I thought that’s not bad especially for a product that I definitely don’t need. As you know, I am drowning in skincare products.
After I added the Revived Youth Renewal Cream to my cart, other Revived Youth products started popping up one by one asking me to add them to my cart. I kept clicking “no”. I clicked “checkout”. I put in my credit card information (like an idiot), and hit submit.
A new screen popped up telling me that I had purchased Renewal Cream and Eye Serum. I definitely didn’t want the Eye Serum and I had not added it. But they had my credit card information. Also, there was no way to undo the purchase.
Unlike other reputable companies that send you a confirmation of your purchase, Revived Youth did not. I had nothing that stated what I had purchased or that gave me any record at all of the purchase.
I tried calling Revived Youth customer service, but they were closed for the holiday. So I called my bank. The bank told me that the purchase hadn’t come through and to call back in a day or so.
Laziness set in. I never received a purchase confirmation from Revived Youth, so I thought maybe the purchase didn’t go through after all, and I forgot about it.
Today, I received a package in the mail. It had no branding on the box. I opened it, and there were the two products that were packed and secured rather well.
The products look attractive in their modern packaging. Renewal Cream does not have a size on it. So I don’t know how much product is in the jar, but it is a small amount. I turned over the jar, and you can see that the jar inside containing the cream is much smaller than the outside jar.
The Eye Serum says it contains 0.5 oz./15 ml. The Renewal Cream lists the ingredients though they are too small for me to read, but the Eye Serum doesn’t list any ingredients at all. Neither jar lists where the product was made. It lists the city and state of the distributor.
The creams inside the products seem OK. They have no scent. They both are a nice white gel cream. The Renewal Cream is supposed to contain hyaluronic acid and elastin among other ingredients. I have no idea about the Eye Serum. They look safe, but frankly, I have no assurance that they are safe to use.
So how much was I charged for the products? The Facebook ad said that it was a “free product trial”, and the shipping was $1.99. The packing slip that came with the products had no prices on it at all. I looked at my bank statement, and there were three charges for 3 different products none of which I received: $1.99 Perfect Skin Wash, $4.99 Skin Wrinkle Plus, and $4.99 Dermabreeze. What’s up with that? I didn’t receive the Renewal Cream for free as promised, and they scammed me into paying for the Eye Serum that I didn’t want or order. Fortunately, the total is about $12 so I’m not out a lot of money.
I tried calling Revived Youth customer service at a phone number I found online. I was connected to a noisy call room overseas. I spoke to “Gloria”. I told her that I was sent a product I didn’t order, and that I was charged more than the ad said I was going to be charged. She hung up on me.
Next, I tried to let Facebook know that I was scammed by an ad on their site, but I couldn’t figure out how to do that. I did find one of several Revived Youth pages on Facebook and I reported that page.
Finally I tried to report the company to the Better Business Bureau but because I was not able to find a real location for Revived Youth so I wasn’t able to review the company. It seems that Revived Youth is not a company name. In fact, it seems that these scammers operate under a number of brand names.
I know none of you would be taken in my this, but better safe than sorry! Have you seen any of these ads from Revived Youth? Have you ever been taken in by a phony ad?
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