Things have been hectic and off schedule this week. But sometimes that just happens. Usually I put up the link for Fashion Flash on Monday or Tuesday the latest, but here it’s Friday already. Yikes.
The supremely accomplished Barbara Grufferman is our host for Fashion Flash this week. Her current blog, Best of Everything After 50, will soon have a new name in conjunction with the publication of her second book. Woo hoo, Barbara! At any rate, she put together a Halloween edition of our lifestyle, beauty, fashion, travel, exercise, health and wellness posts for women over 40, and you can check it out by clicking here.
The topics of the posts this week have little to do with Halloween (except maybe one). They vary widely from health issues like coping with a diagnosis, which fish oil to buy, and how much sugar consumption is too much, to travel in Portugal’s Algarve, to a great pair of winter tights, to the definition and use of the term “lady”, to a range of beauty posts from skincare to a device to plump your lips from the point of view of two different bloggers. Hop on over, sit back and have a good read!
Sephora Play Snafu
I’ve been a Sephora Play bag subscriber for about two years. Some months the bag is terrific, and others are meh. Last month, I got a very good bag.
Today at 4:30pm, I received an email teaser from Sephora telling me to “take a peek at (my) November bag”. I like to be surprised so I didn’t look. Then at 6:53pm, I received a second email from Sephora Play telling me “my order” had been cancelled because “one or more of the items was out of stock”. The item listed as being cancelled was my November Sephora Play bag.
Because I thought maybe that email was bogus, I decided to call the customer support phone number listed in the email. It was the correct customer support number, so then I thought maybe it is a real email from Sephora. After waiting on hold for a couple of minutes (it was around 9pm EDT), I was connected to a young lady who sounded far away or we had a bad connection. I told her about my two vastly different emails from Sephora, that I originally thought the second email about cancelling my order was a hoax, and I asked her if and then why my Sephora Play bag for November was cancelled. She didn’t seem understand what I was saying. She then looked into my account and asked to put me on hold while she checked on something. After a couple of minutes, she came back and said she was sending me a link to change my account password. I asked her if someone hacked my account, and she said no. Then I asked if I would be receiving my November Sephora Play bag, and she gave me an incomprehensible response. Although she was not a native English speaker, she spoke English well. I asked her if I could speak to her supervisor since she was having a hard time addressing my concern, and she said NO. Then she asked if she could put me on hold again to check something, again. I hung up.
I redialed the customer service number, and was connected to another young lady who sounded far away, like she was in India. I guess “after hours” Sephora relies on a call center overseas. I hung up because I think I’ll be better off calling back customer service during the day.
Because the first woman disabled my password, I had to reset it which I did. As long as I was in my account, I figured I should do my own sleuthing. Sephora does not exactly make it easy. I looked at Subscriptions and though Sephora Play was listed, it only had my credit card info. Finally, I checked Recent Orders – I didn’t expect to see Sephora Play there because it’s a recurring order. Guess I was wrong, because there it was in Recent Orders: two Pending Orders on November 1, 2017 for Sephora Play. When I clicked on the first one, it had been cancelled. The second one for Sephora Play has the status: In Progress. Looks like they made a mistake and ordered two bags to be billed twice and then cancelled one before it was sent out. All fine and dandy, mistakes happen, by why the email saying it was cancelled because “an item or items were out of stock”? Why didn’t they say they made a mistake?
When I called the customer service number the two times I called last night, the first option in the menu that I didn’t quite understand had something to do with “double billing” and “fixing the error as soon as possible”, so I guess I was not the only one to have this problem with my Sephora Play bag. I’m too tired now, but tomorrow I will check my credit card and see if I was double-billed and if so, if my account has been credited.
Just thought I’d let the Sephora Play subscribers out there know about this in case you get a strange email from Sephora too. Let me know if you did!